Allocated seating · Enterprise

Draw the room once. Sell the seats in it.

Most ticketing sells by the number: ten left, take three. A seated house sells the seats themselves. Build your plan once, attach it to an event, and the buyer picks row C seat 14 off a map of your actual room.

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Included on Enterprise, and on every selfhosted install at no cost.

The Aztec · Stalls

Sat 14 Nov

Available Yours Sold Held back

One plan

A plan is a room, not a night.

Draw the auditorium once and every performance of the run sells from it. Nothing is copied by hand, and nothing drifts out of step between dates.

Reused, not duplicated

Attach one plan to a recurring event and every date inherits it. Fix a mislabelled row in the plan and every future date is fixed with it.

One date, on its own

The piano takes out the front row on Thursday only. Modify that date alone; the rest of the run never notices, and you can put it back at any point.

Sold seats are safe

Keep editing after you go on sale. A seat somebody has bought will not be deleted, and neither will one a customer is choosing at that moment.

The designer

Rows, tables, tiers, and the gangway.

Start from a layout and adjust it, or start from a blank sheet. Drag a section to move it; click a seat, or shift-click a handful, to say what they are.

Levels

Stalls, circle, balcony. A ground-floor room needs one; a Victorian theatre needs three, and each gets its own drawing.

Rows and seats

Add rows in blocks: how many rows, how many seats, how they are labelled. Curve them if the room curves. Number the seats or leave them bare.

Tables

Round or rectangular, with a seat count each. Sell them as single seats, as a whole table only, or let the buyer decide which.

Standing too

A standing section carries a capacity instead of seats and sells by the number. Rows at the front and a floor at the back is one plan, priced as two bands.

A gangway is not decoration

Mark an aisle after a seat and the two seats either side of it stop being neighbours. The picker will not offer them as a pair, and best-available will not seat a couple across the aisle from each other.

Wheelchair spaces are held properly

A wheelchair space only sells from a section marked accessibility only, so it is never handed out as the next free seat. The companion seat beside it is held too, and unlocks with the space it belongs to.

The buyer

Pick your seats, or let us pick them.

Say how many you want and take the best available together, or open the map and choose. Either way the seats are held while you pay.

Held while they pay

Chosen seats are held for about twelve minutes, with the time left on screen and a button to ask for more. Nobody pays for a seat and then finds it gone.

The map is live

Seats other people take grey out while a buyer is looking. The box office sees the same map at the same time, so the phone and the website never sell the same seat twice.

No stranded singles

A selection that would leave one seat alone between two bookings is refused, because a lone seat mid-row rarely sells. The rule lifts itself once the house is nearly full.

The seat number follows the booking everywhere

On the ticket, in the confirmation email, on the door scanner, in the check-in feed as each guest walks in, and in the sales export. Front of house never has to look a seat up.

The box office

The same map, with the names on.

Click a seat and it tells you who has it. Type "C14" or a customer's name and the map jumps to them, because staff on a phone type faster than they click.

Hold seats back

House seats, production, accessibility or box office, each with an internal note only your team sees. A staff hold never lapses on its own.

Take it over the phone

Select the seats the caller wants and sell them, paid or awaiting payment. Leave the amount blank for the list price, or enter zero to comp them.

Move one seat

Somebody wants the aisle. Move that booking to a different seat without touching the rest of their order or reissuing anything.

Release one seat

Three of four are coming. Put the fourth back on sale by clicking it; the rest of the booking stands. Refund in your payment provider as usual.

A sheet for the night

The seating plan report prints every seat, its status and who holds it, section by section. Status is drawn as a shape and not only a colour, so it survives the black and white printer front of house actually has. There is a CSV if you would rather have a spreadsheet.

Which plan

Allocated seating is Enterprise.

Everything else about ticketing - the types, the check-in dashboard, promo codes, waitlists - sits below it. Seat maps are the one part that needs the top plan, and they come with every selfhosted install at no cost.

See pricing All of ticketing

Questions

Can one plan cover every date of a run?

Yes, and that is the point of it. A plan is a drawing of the room, so a recurring event uses the same one for every performance. Each date keeps its own bookings, and a single date can be changed on its own without touching the others.

Can I mix seated and standing?

Yes. A seated section carries individual seats the buyer chooses; a standing section carries a capacity and sells by the number, like an ordinary ticket type. Rows at the front and a standing floor at the back is one plan with two price bands.

How do wheelchair spaces work?

Mark a section accessibility only and the wheelchair spaces in it are never handed out as the next available seat. The companion seat beside a space is held back too, and becomes bookable together with the space, so a wheelchair user and their companion are not seated three rows apart.

Can my box office still sell over the phone?

Yes. The box office console is the same map with the names on. Select the seats the caller wants and book them, marked paid or awaiting payment, at the list price or comped. Staff can also hold seats back with an internal note, move a booking to another seat, and release a single seat from an order.

What happens if I edit a plan that is already selling?

You can keep editing. A seat somebody has bought will not be removed, and neither will one a customer is choosing at that moment. Everything else moves freely around them.

Do buyers have to pick their own seats?

No. They choose how many they want and can take the best available together, which keeps a party seated as a block. Choosing from the map is the other option, not the only one.

Does it work with tables?

Yes. Give a section round or rectangular tables and say how many sit at each. A table can sell as single seats, as a whole table only, or either way, which is the difference between a cabaret night and a fundraising dinner.

Which plan do I need?

Allocated seating is on the Enterprise plan, and on every selfhosted install at no cost. The rest of ticketing - types, check-in, promo codes, waitlists, the sales export - is available below it.

Free to start

Put your room on sale.

Draw the plan once, attach it to the run, and let people choose where they sit.

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